FAQ
Frequently Asked Questions
🛒 Orders & Payment
What payment methods do you accept?
We accept PayPal, Visa, Mastercard, and other major credit cards through Shopify Payments.
Is my payment information secure?
Yes. All payments are processed through Shopify's PCI-DSS compliant payment gateway. We never see or store your full credit card details.
Can I change or cancel my order?
We process orders quickly. If you need to change or cancel, please email us immediately at accessoryany@zohomail.cn. Once an order ships, it cannot be cancelled but can be returned after delivery.
📦 Shipping
Where do you ship to?
We ship to most countries worldwide. Our primary markets are the European Union, United Kingdom, and North America.
How long does delivery take?
EU orders typically arrive in 7–15 business days. Other regions: 10–25 business days. See our Shipping Policy for full details.
Do you offer free shipping?
Yes! Free shipping on all orders over €49. Orders under €49 ship for €5.99.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can track your package on the carrier's website.
Will I pay customs fees?
Import duties and taxes may apply for orders outside the EU. These are the customer's responsibility. EU VAT rules may also apply — please see our Shipping Policy.
🔄 Returns & Warranty
What is your return policy?
You have 14 days from delivery to return most items. Items must be unused and in original packaging. See our Return Policy for details.
Who pays for return shipping?
If the item is defective or incorrect, we cover return shipping. If you change your mind, return shipping is at your cost.
How long do refunds take?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Do your products have a warranty?
Yes! All products come with a 1-year warranty against manufacturing defects. Contact us for warranty claims.
💬 Support
How do I contact customer service?
Email us at accessoryany@zohomail.cn. We respond within 24 hours.
I received a damaged item. What should I do?
Please take clear photos of the damage and email us within 48 hours of delivery. We'll arrange a free replacement or full refund.