Shipping Policy
Shipping Policy
Last updated: July 2026
1. Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive an order confirmation email upon purchase, and a shipping confirmation with tracking information once your order is dispatched.
2. Shipping Destinations & Delivery Times
| Region | Estimated Delivery | Shipping Cost |
|---|---|---|
| European Union | 7–15 business days | Free for orders over €49, otherwise €5.99 |
| United Kingdom | 10–20 business days | Free for orders over €49, otherwise €5.99 |
| North America | 10–20 business days | Free for orders over €49, otherwise €5.99 |
| Rest of World | 15–25 business days | Calculated at checkout |
3. Tracking
Once your order ships, you will receive an email with a tracking number and link. Please allow 24–48 hours for tracking information to update.
4. Customs & Import Duties
For international orders (outside the EU customs union), import duties, taxes, and customs fees may apply. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your local customs office for details.
For EU customers: as the merchant is located outside the EU, VAT may be collected at checkout or payable upon delivery depending on the order value and applicable regulations.
5. Delays
Delivery times are estimates and may be affected by:
- Customs processing
- Peak holiday seasons
- Weather conditions
- Carrier delays beyond our control
If your order is significantly delayed, please contact us and we will investigate.
6. Lost or Damaged Packages
If your package arrives damaged, please take photos and contact us within 48 hours of delivery. If your package is lost in transit, we will work with the carrier to locate it or arrange a replacement/refund.
7. Contact
For any shipping questions: accessoryany@zohomail.cn